Privacy Policy, Return & Refund Policy

Welcome to GhosBari. Your privacy and satisfaction are important to us. This policy explains how GhosBari collects and uses customer information, as well as our return and replacement procedures.

Privacy Policy

Information We Collect

GhosBari may collect personal information such as:

  • Name
  • Phone Number
  • Email Address
  • Delivery Address
  • Order Details

This information is collected only to process orders, provide customer support, and improve our services.

How We Use Your Information

GhosBari uses customer information to:

  • Process and deliver orders
  • Communicate order updates
  • Provide customer support
  • Improve our products and services
  • Maintain website security

Data Protection

GhosBari values your privacy and takes reasonable measures to protect your personal information. We do not sell, rent, or share customer data with third parties except when required for order fulfillment or by law.

Cookies

Our website may use cookies to improve user experience, analyze website traffic, and enhance website functionality.

Third-Party Links

The GhosBari website may contain links to third-party websites. We are not responsible for the privacy practices of those external websites.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting GhosBari directly.

Return & Refund Policy

Product Quality Guarantee

At GhosBari, we are committed to delivering fresh and high-quality dairy products directly from trusted local farms.

Product Replacement

If you receive a damaged, defective, spoiled, or incorrect product, please contact GhosBari within 24 hours of delivery. After verification, the product will be replaced at no additional cost.

Refund Policy

Because most GhosBari products are perishable food items, refunds are generally not provided after successful delivery. However, if a verified issue cannot be resolved through product replacement, GhosBari may offer a refund at its discretion.

Eligible Reasons for Replacement

A replacement may be provided if:

  • The product was damaged during delivery.
  • The wrong product was delivered.
  • The product arrived spoiled or unusable.
  • The product quality does not meet GhosBari standards.

Non-Eligible Cases

Replacement or refund requests may not be accepted if:

  • The customer changes their mind after delivery.
  • The product was not stored properly after delivery.
  • The complaint is made more than 24 hours after receiving the product.

Contact Information

For any questions regarding this Privacy Policy, Return & Refund Policy, or your order, please contact GhosBari:

GhosBari
Faridpur, Pabna, Bangladesh
Phone: 09658-674661

By using the GhosBari website and purchasing products from GhosBari, you agree to the terms outlined in this Privacy Policy and Return & Refund Policy.